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Contact & delivery
After payment, complete intake with each test-taker’s personal and health details before we process your order.
Contact
Shipping address · rate depends on destination*
Payment
By paying you agree to our Terms & Conditions and Privacy Policy. Due to state regulations the laboratory cannot ship test kits to, or accept samples from, New York, New Jersey, or Rhode Island, and no laboratory paperwork may list an address in those states.
Lab tests must be collected and dispatched within 180 days; DUTCH Cycle Mapping and Cycle Mapping Plus: 270 days. The period starts after kit delivery and receipt of the required instructions/requisition, whichever is later; HTMA without a kit starts with delivery of the complete instructions and usable form. Reviews and PDFs are separate. By paying, you agree to the completion policy, including expiry and extensions, and our Terms of Service. Earlier purchases retain their original terms.
HSA/FSA cards accepted Eligible purchases can be paid with an HSA/FSA card. Your plan determines eligibility and documentation requirements. How it works
- Your Stripe receipt identifies the seller and payment details
- Your itemized receipt lists provider, service description, date and amount. Your plan may require additional documentation
- GI-MAP lab: 10–16 business days from receipt; email: an additional 1–3 business days after lab release. Outbound shipping is free in eligible U.S. states and DC; international and territory shipping is US$50 per physical lab test. Follow the return instructions supplied for your country and test.
- Laboratory analysis is performed by Diagnostic Solutions Laboratory, a CLIA-certified U.S. lab
What happens after you pay
- Your card is charged here at checkout and your itemized receipt is emailed immediately.
- Complete intake for each person using the link shown after payment and in your confirmation email.
- Once intake is complete, we process your order and send your collection kit to your delivery address.
- You collect your sample at home, complete the laboratory paperwork in your kit, and return it as instructed.
- For GI-MAP testing, the lab’s standard processing time is 10–16 business days from the date it receives your sample. Once testing is complete and the lab releases your results to us, we typically need an additional 1–3 business days to process and email them to you.
If your HSA/FSA card is declined, contact your card issuer. Before using a personal card, confirm reimbursement and documentation requirements with your plan administrator. Reimbursement is not guaranteed. Questions? Call +1 (904) 756-9500 or read the HSA/FSA guide.