Have questions about the GI-MAP™ test? We're here to help.
How to reach us
- U.S. seller
- Real Health Diagnostics USA Inc.
317 Stonehurst Parkway
Saint Augustine, FL 32092
United States - Canadian seller and shared customer support
- Real Health Diagnostics Inc.
5307 Victoria Drive #1343
Vancouver, BC V5P 3V6
Canada - Social
Our Canadian company provides shared customer support for U.S. and Canadian orders. For an existing order, the seller named on your original order confirmation remains responsible.
Get in Touch
We typically respond within 24 hours on business days.
Before you write — the fast answers
Most of the questions we receive are already answered on the site, usually in more detail than an email reply can manage:
- “How much is the test, and what does the price include?” — See cost & pricing. The short version: $525 for the Standard panel, $600 with zonulin, free shipping both ways in most US areas.
- “Where is my kit / how long until results?” — Kits typically ship within 1–3 business days and usually arrive 3–5 business days after shipment in the continental U.S.; lab processing takes 10–16 business days from sample receipt, followed by an additional 1–3 business days after lab release to process and email your results. Details on the shipping page and results page.
- “Will insurance pay for this?” — Usually not directly. The honest specifics are on the insurance page and the HSA/FSA page.
- “Can I order in my state?” — Everywhere in the US except New York, New Jersey and Rhode Island. See state availability.
- “What will my report look like?” — There is a full annotated example on the sample report page.
- “Something is wrong with my order.” — Use the form above and include your order number; refund terms are on the refund policy page.
If your question is about interpreting results, the optional Optional practitioner review exists for exactly that; we cannot diagnose anything by email. We recommend reviewing your results with a licensed practitioner.