Last updated: 11 November 2026.
This policy applies to orders sold by Real Health Diagnostics inc. and Real Health Diagnostics USA Inc. across all RHD storefronts. Your order confirmation identifies the seller responsible for coordinating your kit or instructions and helping with delivery issues. A laboratory or fulfilment provider may send materials on that seller's behalf; this does not change the seller of your order.
Expanded USD laboratory catalogue — free shipping
Expanded catalogue tests on RHD and our dedicated brand sites are sold by Real Health Diagnostics USA Inc. in USD. Their displayed price includes shipping, and no additional delivery fee is added at checkout. The catalogue covers the 140 destinations marked eligible in our reviewed destination directory, subject to the selected test, address and laboratory requirements. New York, New Jersey and Rhode Island remain excluded.
Use the collection kit or instructions, laboratory address and sample-return documents supplied for the exact test. The catalogue's Hair Elements test uses Doctor's Data (DDI). Sample collection, sample-return arrangements and any import charges depend on the test and destination; contact us before ordering if those arrangements are unclear. Dispatch, delivery and analysis times vary by test and laboratory. Confirm any flagged processing delays before ordering.
Existing package shipping
The following package-specific provisions continue to govern our existing HTMA, DUTCH and GI-MAP packages. Their seller, currency, return-shipping arrangements and any package shipping charges remain as shown on their own product and checkout pages. The expanded USD catalogue follows the section above.
HTMA — hair tissue mineral analysis
No physical kit is mailed. After you order, your collection instructions and laboratory submission form arrive by email. You cut the hair sample yourself using ordinary scissors and post it to the laboratory.
Sending your sample to the laboratory is your responsibility and at your cost — typically a few dollars.
Send to:
Trace Elements, Inc. 4501 Sunbelt Drive Addison, TX 75001 USA
If you are in the United States, this is a domestic shipment. USPS Ground Advantage or First-Class Package with tracking is usually the most affordable option; UPS and FedEx also work. No customs form is required.
If you are in Canada, this is an international shipment. A Canada Post tracked packet is usually the most affordable option. On the customs declaration write "Human hair sample for laboratory analysis – no commercial value", value $0–5. Let the postal clerk know the envelope contains a non-infectious human hair sample being sent for laboratory analysis with no commercial value, and they will attach any customs documentation required. Occasionally a package is delayed at the border; if you see unusual tracking messages, tell us so we can help keep it moving.
Tracking is optional but strongly recommended. It is your responsibility to ensure the sample reaches the laboratory.
DUTCH — hormone testing
A physical kit is mailed to you, and shipping is included both ways. There is no separate shipping charge: the price you pay covers sending the kit to you and returning your sample to the laboratory.
Your kit includes collection materials, instructions and a prepaid return waybill. Use the waybill provided rather than arranging your own postage, and keep the sender's copy so you have the tracking number.
Your kit is dispatched once your order is confirmed. Delivery times vary by destination; if your kit has not arrived within two weeks, contact us and we will trace it or send a replacement at no cost to you.
GI-MAP — stool testing
A physical collection kit is mailed to you. Follow the collection, packaging and return instructions supplied for your country and test. Keep the tracking number for any sample return.
Outbound GI-MAP shipping is free to eligible U.S. states and Washington, DC. Shipping to American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands costs US$50 per physical lab test, shown before payment. New York, New Jersey and Rhode Island remain excluded.
International GI-MAP orders
We accept international orders to destinations served by DNA Life. International outbound shipping costs US$50 per physical lab test: two tests cost US$100 in shipping, even when delivered to one address. Germany is available at checkout. Browse country availability and ordering routes. If your country is not listed, contact us before ordering to confirm availability for your destination and test. Customs and import duties are not included.
For delivery in Canada, order through our Canadian store, where domestic Canadian shipping is included in the displayed price. Digital interpretation reviews and PDF products have no shipping charge and do not count toward the per-test shipping fee.
GI-MAP sample returns
Prepaid return labels are available in most eligible U.S. areas. In rural or remote areas without a nearby supported drop-off location, a prepaid return may not be available and the return is at your cost. Contact us if you are unsure whether your address is covered.
For international orders, follow the return address, carrier, packaging and timing instructions supplied for your country and test. A prepaid international return to the U.S. laboratory is not guaranteed. Do not use a different return address or U.S. domestic label unless your supplied instructions direct you to do so.
GI-MAP — when your kit arrives
Your collection kit typically ships within 1–3 business days of your order being placed. For clients in the continental U.S., delivery usually takes approximately 3–5 business days after shipment.
Delivery to Alaska, Hawaii, U.S. territories and international destinations can take longer than the continental U.S. estimate. International delivery times vary by destination and customs clearance. For Canadian delivery information, use our Canadian store. Contact us if you need help checking delivery to your address.
After payment, complete one required intake form per person before the authorized ordering practitioner places the lab order. A test and a personalized review purchased for the same person share that form. The required lab order is included in the panel price; personalized results interpretation is a separate, optional service. See how to order.
You collect one stool sample at home and return it using the instructions supplied for your country and test, with a prepaid label where available. Diagnostic Solutions Laboratory (CLIA-certified) uses qPCR for selected microbial targets and other assays for intestinal-health markers. For the GI-MAP Standard and + Zonulin panels, lab processing takes 10–16 business days from sample receipt, plus an additional 1–3 business days after lab release for us to process and email your results; see how results delivery works.
Delivery times
For the GI-MAP Standard and + Zonulin panels, the lab’s standard processing time is 10–16 business days from the date it receives your sample. Once testing is complete and the lab releases your results to us, we typically need an additional 1–3 business days to process and email them to you. Shipping delays and laboratory volumes can extend the overall timeline. For the targeted panel, see the H. pylori Profile details.
If your DUTCH or GI-MAP kit does not arrive
Contact us and we will trace it or send a replacement at no cost to you.
Restricted states
We cannot ship kits to, or accept samples from, New York, New Jersey or Rhode Island, because of state laws governing direct-to-consumer laboratory testing. An order placed from one of these states will be cancelled and refunded in full, with no administration fee deducted. See our Terms of Service, clause 4.3.
Contact
Customer support — support@realhealthdiagnostics.com